Respected buyers,

Set out below are the General Terms and Conditions for the Purchase of Products of the online store entitled ZORAN STEVANOVIC PR WINE GRAPE PRODUCTION, THE STARI HRAST WINE CELLAR ZIROVNICA, complete with the valid regulations of the Consumer Protection Law (published in “The Official Gazette of the Republic of Serbia” No. 62/2014, 6/2016 – law state and 44/2018 – law state) that are applied in case of online shopping.

Address: Svete Ane 15, Zirovnica 34229
Company registration number: 63638706
Tax identification number: 108700786
Contact phone: 063619836
Contact e-mail:
The Seller is registered at the Serbian Business Registers Agency.

The purchase is made by selecting the products offered in our online store and by placing an online order. After ordering a product, you shall receive a notification email confirming the receipt of your order. In addition, we will contact you via phone so that we can confirm all the details stated in your order. The delivery of goods ordered is made by the courier service that we cooperate with, within 3 (three) days or 30 (thirty) calendar days since the date of placing an order at the latest, whereas the payment is made immediately upon delivery of goods – payment upon receipt.

By ordering the goods in our online store, the Distance Purchase Contract is concluded in accordance with the provisions 27-37 of the Consumer Protection Law.
Please, before using our services, you are required to read the following terms and conditions carefully. Each visit or use of our website, complete with each purchase – means that you have read the following terms and conditions and that you agree to all of them completely.


The procedure with a detailed explanation of all the steps involved in online purchasing in the online store entitled ZORAN STEVANOVIC PR WINE GRAPE PRODUCTION, THE STARI HRAST WINE CELLAR ZIROVNICA is the following:

Products selection
After selecting a desired item on the pages, you place it in the trolley by clicking on the “Add to Trolley” button. The contents of your trolley, i.e., the number of desired items will appear in the upper right corner of the navigation. By clicking on the Trolley button, you will see a detailed view of the trolley with all its contents, and you will be able to change the number of desired items, remove one or more items and place an order. If you want to go back to the store’s home page and purchase another item, just click on X or anywhere on the page and continue with your purchase.

In order to place an order, we request that you choose the method of payment and use the option to continue with the payment by clicking on the “Continue with payment” button. You will need to enter the requested information in the fields given. If you agree to the terms and conditions of use, just click on the “Order” button, so that you could order an item or items.

Please, check all the shipment cost information before the conclusion of your order.


The delivery of ordered products is carried out by the courier delivery service and it is available only for the territory of the Republic of Serbia without Kosovo.
The goods ordered on working days before 12 o’clock shall be processed the same day and submitted to the courier service for the purpose of being shipped to the customer. If the orders are placed on working days after 12 o’clock, the goods will be delivered to the courier delivery service on the first following working day. Any delay in delivery or failure to deliver all or some of the goods may result from the fact that the recipient is not present at the specified delivery address during the initial delivery attempt, or it may be due to bad weather conditions, large size shipments, or other unpredicted situations arising during transport that transport providers may not influence in any way.

In accordance with the Consumer Protection Law, the final deadline for delivery of purchased goods is within 30 (thirty) days after the conclusion of the Distance Purchase Contract, i.e., from the date of placing an order for the purpose of purchasing the goods listed on our website.

If, for any reason, we are not able to deliver the goods that you have ordered, you will receive a notification e-mail and/or you will be notified via phone.

The goods that have been ordered will be packed in such a manner so that their package cannot be damaged due to the routine handling of the shipment during transport. Upon the receipt of goods, the Buyer is obliged to check for possible damage to the shipment and he/she needs to make a complaint immediately (for any further details please read our Chapter 4, Complaints), whereas the Seller is contractually obliged to deliver the goods that correspond to the goods that have been ordered.


The total amount of money that you are supposed to pay for the goods ordered is shown in Your Trolley at all times. The product that you have ordered and delivery service are paid to the courier service at the time of delivery, i.e., the payment is made while receiving the order.


All articles are thoroughly checked before being submitted to the couriers and are delivered in a correct condition.

Upon receiving the purchased goods, the Buyer is obliged to check for possible damage to the shipment incurred during transport and if there is any, i.e., if the goods are damaged or non-conforming, the Buyer needs to immediately reports this to the courier. Upon the receipt of goods, the Buyer signs the Distance Contract Order submitted by the Seller, by means of which the Buyer acknowledges that there is no visible external damage on the shipment. All subsequent complaints regarding possible damage to the shipment will not be accepted.

If the content of the delivery package does not correspond to Your order, please contact us directly. After confirming that the article that does not correspond to Your order has been delivered, the package should be returned to us, and we will be obliged to send you the desired articles at our expense.

If we deliver the product ordered, but the buyer establishes that the items delivered are not the desired ones, that package will be returned to us and another product will be sent to the buyer at the buyer’s expense.


Various automatic email messages shall be sent to your e-mail address to confirm user/customer actions (such as order confirmation emails, shipping confirmation notifications, etc.). Therefore, it is necessary to make sure that the details you have entered are correct and valid, including your full e-mail address and telephone number, so that we would be able to provide you with all the necessary information.


We are contractually obliged to keep the data confidential and protect the privacy of all our customers.

While placing an order of goods listed on our website, we shall obtain the following data: the buyer’s first name and surname, address, complete delivery address, telephone number and e-mail address. Once the purchase order form is completed, it is considered that you have given a consent, so that we can collect your personal data that are necessary for the completion of purchase. In the event that you do not want to leave us the requested data, we shall not be able to finalize the sale and deliver the goods. The collected data are kept for a limited period of time, i.e., all collected data are erased twice a year in accordance with the positive regulations. At any time, you can revoke your consent to the collection of your data via the following e-mail address:

In accordance with the positive regulations of the Republic of Serbia and General Data Protection Directive (GDPR), you are entitled to the complete legal protection of Your data, and you are specifically entitled to:

  • Demand to have the access to Your data, and ask for your data to be corrected or deleted, in the event that the data are not erased in the accordance with these General terms and conditions.
  • Demand the processing of Your data to be limited, if their processing is performed contrary to its purpose and you also have the right to object.
  • In the event of illegal processing of Your data, you have the right to submit a complaint to the Commissioner for information of public importance.
  • Revoke your consent to the collection of personal data at any time;
  • Demand the information related to the manner in which we have collected the personal data referring to You, i.e., the source of derived data along with the information on whether the data obtained are derived from publicly available sources;
  • Demand to be given insight into the collected data.

We inform You and specifically emphasize the following:

  • We collect personal data exclusively from those persons that the data refer to. It is strictly prohibited to fill in the third parties’ personal data. In the event that we come into possession of personal data of the persons who have not given their specific consent to sharing such data, those data are bound to be erased immediately and adequately, whereas appropriate legal steps shall be undertaken accordingly.
  • The legal foundation according to which we shall collect personal data exclusively refers to the specific consent of the person giving their own data.
  • The only user of collected data is ZORAN STEVANOVIC PR WINE GRAPE PRODUCTION, THE STARI HRAST WINE CELLAR ZIROVNICA, which means that the collected data are not shared with third parties. The website maintenance staff are the only persons who have the access to collected data and are obliged to keep the collected data strictly confidential, under full material responsibility and criminal liability.

Your rights derived from the Law on Personal Data Protection may be limited in the event that those limitations do not violate the fundamental rights and freedoms of natural persons and if it represents a necessary and proportionate action undertaken in the democratic society for the purpose of protection of the following: 1) national security; 2) defense; 3) public safety; 4) prevention, investigation, detection and prosecution of criminal offences or the execution of criminal penalties, including the prevention and protection from the public security threats; 5) other relevant general public interests, particularly when it comes to the significant state or financial interests of the Republic of Serbia, including its national monetary policy, budget, tax system, public health and social protection; 6) independence of judiciary and judicial proceedings; 7) prevention, investigation and prosecution due to the violations of professional ethics; 8) functions of tracking, monitoring or performing a regulatory function that is continuously or temporarily related to performing official duties; 9) persons that the data refer to or rights and freedoms of other persons; 10) satisfaction of the claims in civil matters.

  • We are obliged to submit individually collected data to all competent state institutions, at their request, in the cases predicted by the positive regulations.
  • In case if you are under the age of 18, you are not authorized to perform the purchase of products on our website only with the written consent obtained from your legally authorized representatives. Therefore, we plead you not to leave your personal data if you are not given that consent.

The data we obtain from our buyers are considered as essential information necessary for the realization of online purchases. We shall keep all data strictly confidential and they are available to our staff only – who needs the abovementioned data for the purpose of performing their job duties. The personal data of buyers are collected exclusively for the purpose of realization of orders placed via our online store and submission of offers pertaining to our products which are sent to Your e-mail address.